Privacy Policy

 

Effective Date: [Insert Date]

Company Name: Remotlys Ltd (“Remotlys”, “we”, “our”, or “us”)

Contact Email: info@remotlys.com

Phone Number: +44 7488 811691

Website: www.remotlys.com

 

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 1.⁠ ⁠Overview

 

Remotlys Ltd provides this Privacy Policy to inform you of our practices regarding the collection, use, and disclosure of Personal Information when you interact with our website (the “Site”) or use our services (“Services”). This policy applies only to information collected through the Site and our services.

 

We may update this policy from time to time. If we make material changes, we will notify you via email or prominently on the Site before the changes take effect. We encourage you to periodically review this page.

 

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 2.⁠ ⁠Information We Collect

 

a. Identity and Contact Information

 

When you book a property or contact us via our Site, we may collect:

•Full name

•Phone number

•Email address

•Home or billing address

•Booking dates and guest count

 

We may also collect preferences or other information you choose to provide.

 

b. Payment Information

 

Payments are processed via secure third-party processors. We do not store full credit card details ourselves but may retain payment confirmations and related transaction data.

 

c. Usage Data (Log Data)

 

Our servers automatically record technical data when you use the Site, including:

•IP address

•Browser type

•Pages visited and time spent

•Referral URL and search terms

•Access dates and times

 

This helps us understand usage patterns, improve the Site, and detect fraud.

 

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 3.⁠ ⁠Cookies & Tracking Technologies

 

a. What Are Cookies?

 

Cookies are small files placed on your device to store data that helps us recognize your browser and enhance your user experience.

 

b. How We Use Cookies

 

We use:

•Essential cookies to enable site functionality

•Performance cookies (e.g., Google Analytics) to track usage and improve performance

•Session cookies to manage user sessions

•Persistent cookies to remember login preferences

 

Third parties, including advertisers, may use cookies to serve relevant ads based on past visits.

 

c. Managing Cookies

 

You can disable cookies through your browser settings. However, this may limit some features of our Site.

 

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 4.⁠ ⁠How We Use Your Information

 

We use your Personal Information to:

•Process and manage property bookings

•Communicate with you regarding your stay

•Coordinate services (e.g., cleaning or maintenance) without disclosing guest names

•Provide support and respond to inquiries

•Improve our website and services

•Send updates, promotions, and offers (if you’ve opted in)

 

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 5.⁠ ⁠How We Share Your Information

 

We may share your information with:

•Service providers (e.g., cleaners, maintenance teams) — only as necessary and without sharing sensitive or unnecessary guest data

•Payment processors — for secure transaction handling

•Regulatory authorities or law enforcement — if legally required

 

We do not sell your personal data.

 

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 6.⁠ ⁠Security

 

We take reasonable technical and organizational precautions to protect your data, including:

•SSL encryption

•Access controls

•Secure hosting environments

 

However, no online system can be guaranteed 100% secure.

 

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 7.⁠ ⁠Data Retention

 

We retain Personal Information only as long as necessary to:

•Fulfill the purpose it was collected for

•Meet legal or tax requirements

•Resolve disputes or enforce agreements

 

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 8.⁠ ⁠Your Rights (UK GDPR)

 

You have the right to:

•Access a copy of your data

•Request correction of inaccurate data

•Request deletion of your data

•Object to processing

•Request data portability

•Withdraw consent at any time

 

To exercise any rights, contact info@remotlys.com.

 

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 9.⁠ ⁠International Transfers

 

If you’re based outside the UK, please note your data may be processed and stored on servers located in the UK or other jurisdictions where data laws may differ. By using our Site, you consent to this transfer.

 

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10.⁠ ⁠Links to Third-Party Sites

 

Our Site may contain links to other websites. We are not responsible for the privacy practices of these external sites. Please read their privacy policies before submitting data.

 

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11.⁠ ⁠Children’s Privacy

 

Our Site is not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will promptly delete it.

 

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12.⁠ ⁠Business Transfers

 

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and your options.

 

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13.⁠ ⁠Contact Us

 

For any questions or privacy requests, please contact:

 

Remotlys Ltd

📧 Email: info@remotlys.com

📞 Phone: +44 7488 811691